Shipping & Returns
Costs for delivery outside of Germany:
Shipping costs within Europe vary mostly between 23.90/24.90€ for up to 12 bottles and 28.90/29.90€ up to 18 bottles (max we can ship in a single box). For more than that, we need to charge for another box. For very large orders, we may of course find a better solution. Shipping to Austria is 15.90€ for a case with max. 18 bottles.
All other regions upon request.
It's also possible to pick the wines up from our store.
Right of cancellation:
In the event that the goods ordered by you do not come up to your expectations, you have a period of 2 weeks upon receipt of the goods to return the goods or declare in writing (also by e-mail) that you withdraw from the agreement.
To comply with this term, it is sufficient to dispatch the written cancellation (e. g. by letter, fax or e-mail) to the followingn address in due time:
Noble Wine GmbH
Landsberger Str. 183
or to return the goods within the set period to the address which you can obtain under the following phone number: +49.89.37957747.
Please do not return any goods to the above-named address without prior notification and approval from our end!
Directions for the return of goods:
Return consignments must be supplied with sufficient postage, as additional costs for consignments with insufficient or without postage will be deducted from the reimbursement sum. If the returned goods are damaged or used or if the original packaging is missing, we are entitled to deduct the statutory amount. Any mailing expenses beyond this amount cannot be considered in case of reimbursement. The costs for the return of goods of a value above EUR 40 shall be reimbursed. If the value of the goods is less than EUR 40, you have to assume the costs for returning the goods. As far as this is possible, the original condition of the consignment has to be restored in using the original packaging. In any case the goods have to be returned to Noble Wine GmbH in a packaging which is adequate for safe carriage, including solid outer packaging.
Consequences of return of goods:
In case of an effective exertion of the right to return the goods, the services received by both parties have to be returned and, if applicable, compensation has to be made for any derived benefits (e. g. benefits from use). In the event of a deterioration of the goods, you can be asked to make compensation for lost value. This shall not apply if the deterioration of the goods is exclusively due to their inspection as it would have been possible for you to do in a retail shop for example. Anyway you can avoid having to make compensation for lost value by not taking the goods into use like a proprietor and by not doing anything which could impair it value.